warranty & repairs

At Noufera, we stand behind the quality and craftsmanship of our jewelry. Our Warranty & Repair Policy ensures that you receive the best possible care and support for your treasured pieces.

  1. Warranty Coverage

We offer a 6-month warranty from the date of delivery, covering manufacturing defects only. This includes:

  • Broken clasps or fastenings
  • Loose or missing stones due to faulty setting
  • Tarnishing or discoloration not caused by improper care

The warranty does not cover:

  • Damage caused by accidental impact, mishandling, or improper use
  • Scratches, dents, or general wear and tear over time
  • Exposure to chemicals, water, or harsh environments
  • Alterations or repairs made by third parties

  1. Free vs. Paid Repairs

  • Free Repairs: Provided for eligible manufacturing defects reported within the 6-month warranty period.
  • Paid Repairs: Available for damage due to wear and tear, mishandling, or any issues arising after the warranty period. Repair costs will vary based on the type and extent of damage.

  1. Repair Process

To request a repair, please follow these steps:

  • Contact Us: Reach out to our customer support at info@noufera.com or WhatsApp 0333-6683372 with your order number and a description of the issue.
  • Provide Photos: Share clear photos of the damaged item to help us assess the issue.
  • Authorization: Wait for repair authorization from our support team before shipping the item.

Items sent without prior authorization will not be accepted.

  1. Shipping Costs for Repairs

  • For warranty-covered repairs, customers are responsible for shipping the item to us.
  • Return shipping after repair will also be the customer’s responsibility.

We recommend using a reliable and trackable courier service to ensure the safe delivery of your item.

  1. Repair Timeline

Once we receive your item, repair work typically takes 2–4 weeks, depending on the complexity of the issue. We will keep you updated throughout the process.

  1. Non-Repairable Items

In cases where the item is severely damaged or where specific components are unavailable, the item may be deemed non-repairable. In such cases, our team will inform you of alternative solutions, if available.

  1. Contact Information

For any repair-related inquiries, please contact us at:

  • Email: info@noufera.com
  • WhatsApp: 0333-6683372
  • Social Media: Direct messages on our official pages

Thank you for trusting Noufera with your jewelry needs. We remain committed to providing exceptional craftsmanship and dedicated support.