Frequently Asked Questions (FAQ)

Q1: What is 925 sterling silver?
A: 925 sterling silver is made of 92.5% pure silver and 7.5% other metals like copper. This makes it strong enough for everyday jewelry while keeping its shine and value.

Q2: Is sterling silver real silver?
A: Yes, sterling silver is real silver. It’s a high-quality, industry-standard material used for fine jewelry.

Q3: Will my silver jewelry tarnish over time?
A: Silver may tarnish over time due to air exposure, but it’s easily cleaned and doesn’t affect the quality of the jewelry.

Q4: Can I wear silver jewelry daily?
A: Yes! Our silver jewelry is designed for daily wear, though we recommend removing it before swimming, bathing, or using chemicals.

Q5: Is Noufera silver jewelry safe for sensitive skin?
A: Absolutely. We use hypoallergenic, nickel-free 925 sterling silver that’s safe for most skin types.

Q6: What’s the difference between silver-plated and sterling silver?
A: Sterling silver is solid and lasts for years, while silver-plated items have only a thin silver coating that may wear off over time.

Q1: What payment methods do you accept?
A: We accept Cash on Delivery (COD), bank transfers, credit/debit cards, and digital wallets. All transactions are processed securely.

Q2: What currency are your prices listed in?
A: All prices on our website are listed in Pakistani Rupees (PKR).

Q3: Are taxes included in the product prices?
A: Yes, all prices include applicable taxes. 

Q4: When is my order confirmed?
A: Your order is confirmed only after payment verification, except for COD orders, which are confirmed immediately after checkout.

Q5: Can I change or cancel my order after placing it?
A: As all our products are made-to-order, we do not accept cancellations or changes once the order has been placed.

Q1: Where do you ship?
A: We currently ship within Pakistan. International shipping is coming soon. View our Shipping & Delivery for full terms.

Q2: How long does it take to receive my order?
A: As our jewelry is made-to-order, production takes a minimum of 2 weeks. After dispatch, delivery within Pakistan takes 2–5 business days.

Q: How much does shipping cost?
A: Shipping is completely free across Pakistan, regardless of your location or order size.

Q: Do you offer order tracking?
A: Yes, you can track your order anytime using our Order Tracking Page. Simply enter your order number & email to get the latest updates on your delivery.

Q: What happens if my order is delayed?
A: While we strive to deliver on time, unforeseen delays may occur due to weather, strikes, or courier service disruptions. Our support team will keep you informed in case of any significant delay.

Q1: What is your return policy?
A: We only accept returns for items that are damaged, defective, or incorrect. Returns for any other reason, including change of mind, are not accepted. Please refer to our Return & Refund Policy for full details.

Q2: How do I initiate a return?
A: Contact our customer support within 14 days of delivery with your order details and a clear photo of the issue. Returns without prior authorization will not be accepted.

Q3: Who covers return shipping costs?
A: For eligible returns, Noufera covers the cost of return shipping.

Q4: How long does it take to process a refund?
A: Refunds are issued to the original payment method and may take 7–14 business days to reflect in your account after we receive and inspect the returned item.

Q1: Are all your pieces made-to-order?
A: Yes, all Noufera jewelry is made-to-order to ensure the highest quality and craftsmanship.

Q2: What materials do you use in your jewelry?
A: We specialize in locally sourced, handcrafted silver jewelry.

Q3: How do I know my ring size or bracelet size?
A: You can find detailed sizing instructions on our Ring and Bracelet Size Guide page. It will help you measure accurately at home before placing your order.

Q1: Do you offer a product warranty?
A: Yes, we offer a 6-month warranty covering manufacturing defects like broken clasps, loose stones, and unexpected tarnishing. View our Warranty & Repairs Policy for full terms.

Q2: How can I request a repair?
A: If your jewelry is damaged after use or due to wear and tear, please contact our support team with your order number, issue details, and clear photos. Wait for our repair authorization before sending the item.

Q3: Who covers warranty for repairs?
A: For both warranty and paid repairs, customers are responsible for shipping costs.

Q4: How long does the repair process take?
A: Repairs typically take 1–2 weeks, depending on the nature of the issue.

Q5: What should I do if I receive a damaged item on delivery?
A: If your item arrives damaged, please contact our support team within 14 days of delivery and include clear photos. We’ll guide you through the return or replacement process.

Q6: What if my item cannot be repaired?
A: In rare cases where an item is non-repairable, we will inform you and discuss possible alternatives.

Q1: How should I care for my silver jewelry?

• Avoid exposure to water, perfumes, and chemicals
• Store in a dry, cool place in the original pouch or box
• Clean gently with a soft, lint-free cloth

Q2: How do I prevent tarnishing?
A: Keep your silver jewelry away from moisture and direct sunlight, and store it in an airtight container when not in use.

Q3: Can I wear my jewelry in water?
A: We do not recommend wearing silver jewelry while swimming, showering, or doing household chores involving water or harsh chemicals.

Q1: Do you offer custom or personalized orders?
A: Yes, we offer custom-made and personalized jewelry. Please note that these items are non-returnable.

Q2: How can I contact customer support?

• Email: info@noufera.com
• WhatsApp: 0333-333333
• Social Media: Direct messages on our official pages

We’re here to help and will respond within business hours or by the next business day for different time zones.